Introduction 

INOCYX Technologies Pvt Ltd ("INOCYX," "we," "our," or "us") is a company incorporated in India, operating the website www.inocyx.com and its related mobile applications (collectively, the "Platform"). Our Platform is dedicated to facilitating digital asset transactions and providing related services. 

We are committed to safeguarding the personal information you share with us. By accessing or using our Platform, you consent to the practices outlined in this Privacy Policy. 

1.1 Data Collection 

We collect personal and transactional information that you provide directly or indirectly when using our Platform, including: 

• Personal and identification details (e.g., name, email, government IDs). 

• Financial and transactional data. 

• Device, technical, and behavioural information. 

• Browsing history or information about your device, including but not limited to device type (e.g., Computer, iPhone, Android), operating system, mobile phone number, browser type, language, and device identifiers (such as IMEI and MAC address). 

• Personal information obtained from business partners. 

You understand and agree that the following information is not covered by this Privacy Policy: 

• Your search keywords when using our Platform. 

•  Public information you create on our Platform, including but not limited to forum posts. 

• Your violations of laws, regulations, or our Platform rules and any resulting actions taken against you. 

1.2 Information Automatically Collected Through Service Use 

When you access or use our Services, we may automatically collect certain details about your device and online interactions. This includes information about your computer or internet connection, such as your IP address, operating system, and browser type, as well as details about your mobile carrier and device, including device IDs and application IDs. We also gather data related to your usage patterns, including search queries, cookies, transaction details (e.g., recipient name, sender name, transaction amount and type, and timestamp), and the timing, frequency, and behaviour of your interactions with the Services. This information (referred to as "Service Data") is processed to deliver our Services effectively, ensure compliance with legal requirements, and enhance functionality. The lawful basis for processing this data is the necessity to fulfil our contractual obligations, adhere to regulatory requirements, and pursue our legitimate interest in improving and providing the Services. 

1.3 Information Obtained from External Sources 

In certain instances, we may collect information about you from third-party sources, as allowed or required by applicable laws. These sources may include public databases, credit reporting agencies, identity verification services, resellers, channel partners, joint marketing collaborators, and social media platforms. Identity verification services, for example, may use public records and government databases to confirm your identity. The information obtained could include your name, address, employment details, professional profiles, credit history, inclusion on government sanctions lists, and other relevant data. This data is collected to comply with legal requirements, such as anti-money laundering regulations. The legal basis for processing such information is adherence to regulatory obligations. 

1.4 Disclosure of Personal Data 

• We may share your personal data with any entity within our corporate group, including our subsidiaries, parent company, and affiliates, as needed to fulfill the purposes and legal bases outlined in this Privacy Policy. 

• We may disclose Service Data to various third-party providers when necessary to enhance the features and functionality of our Services. For instance, we may share Service Data to facilitate analytics, provide in-app customer support, access location services, or enable search functionality for our users. 

• We may share aggregated and anonymized information—data that does not identify individual users—for purposes such as regulatory compliance, industry and market research, demographic analysis, marketing, advertising, and other business needs. 

• In cases of disputes arising from peer-to-peer (P2P) transactions, we may share limited personal information with the counterparty involved in the dispute if we determine it is necessary to resolve the issue. 

• Beyond the specific scenarios described above, we may disclose personal data if we reasonably believe it is necessary to comply with applicable laws, regulations, legal proceedings, or governmental requests. Additionally, we may share data to protect vital interests, the safety and integrity of our Services, or to explain actions taken to remove content or accounts. Such disclosures may also be made to address fraud, security issues, or technical concerns, or to protect our rights, property, or the rights and property of our users. 

• We provide individuals with the option to opt out of sharing their personal information with third parties or from using their information for purposes other than those originally specified or subsequently authorized. To exercise your opt-out rights, please contact us at [email protected]. 

2. Data Protection 

We prioritize your data security and take appropriate measures to protect your personal information. Our safeguards include: 

• Encryption: Protecting sensitive data during transmission and storage. 

• Access Controls: Limiting access to authorized personnel only. 

• Vulnerability Testing: Regular assessments to identify and mitigate potential risks. 

While we implement robust security measures, no system can guarantee absolute protection. Users are responsible for maintaining the confidentiality of their account credentials. 

3. Third-Party Services 

We may share your information with trusted third-party services to provide and enhance our services, including: 

• Partner Companies and Sister Companies: We may share your personal information with our partner companies and sister companies to facilitate operations, improve services, and provide tailored offerings. 

• Analytics: Google Analytics to monitor and analyze Platform usage trends. 

  • Hosting: AWS (Amazon Web Services) for secure data storage and hosting. 

  • Payment Providers: To facilitate transactions securely, we may share relevant data with payment processors and providers. 

  • Marketing and Advertising Companies: We collaborate with marketing and advertising companies to deliver personalized advertisements, improve campaign effectiveness, and enhance marketing strategies. 

  • Regulatory Authorities: To comply with legal obligations, such as responding to court orders or government requests. 

  Marketing and Advertising Practices 

  • Personalized Advertising: We may use your browsing behavior, preferences, and interactions with our Platform to deliver ads tailored to your interests. 

  • Collaboration with Marketing Partners: Your data may be shared with third-party advertising partners for targeted campaigns, campaign performance analysis, and audience insights. 

  • Opt-Out: You can opt out of interest-based advertising by adjusting your account settings or following the opt-out instructions provided by the advertising partner. 

  • Data Security: Any shared data is subject to strict confidentiality and data protection agreements to ensure your information is used responsibly. 

  4. Protection of Minors 

  INOCYX does not knowingly provide services to or collect personal data from individuals under 18 years of age. If we discover that we have inadvertently collected data from a minor, we will delete it promptly. 

  5. International Data Transfers 

  As INOCYX operates globally, your information may be transferred to and processed in countries outside your own, including those that may not have the same level of data protection as your home country. 

  By using our Platform, you consent to such transfers, provided that they are conducted in accordance with applicable data protection laws. 

  International Transfers of Your Personal Data 

  We, along with our group and partner companies, have offices in India, the USA, Europe and Singapore. To facilitate our operations, we may transfer, store, and process your information within these countries or with service providers based in Europe, India, Asia Pacific, and North America. Laws in these countries may differ from those applicable in your country of residence. 

  For example, information collected within the EEA may be transferred, stored, and processed outside the EEA for the purposes described in this Privacy Policy. 

  Safeguards: 

  • Transfers to affiliated entities or service providers are protected by standard data protection clauses adopted or approved by the European Commission. 

  • We implement additional safeguards, such as applicable certification schemes, to ensure adequate levels of data protection. 

  6. Rights to Personal Data 

  As a user, you have the following rights concerning your personal information: 

  • Access: Request details of the personal data we hold about you. 

  • Correction: Update or correct inaccuracies in your information. 

  • Deletion: Request the deletion of your data, as outlined in the next section. 

  • Restriction: Limit how we use your data under certain circumstances. 

  • Objection: Opt out of specific uses of your data, such as direct marketing. 

  • Portability: Receive your data in a structured, commonly used format. 

  To exercise these rights, please email us at [email protected]. 

  7. Data Deletion and Retention 

  Users may delete their account and associated data through the Account Deletion option available under the "Account Security" section in their profile settings. 

  Once a request is submitted: 

  • Immediate Deletion: Basic account data is deleted promptly. 

  • Retention Periods: Some data may be retained as required to comply with legal, regulatory, or security obligations. 

  If you face issues with account deletion, contact our support team. please email us at [email protected].

  8. Cookies 

  We use cookies and similar technologies to enhance your experience on our Platform. Cookies help us: 

  • Recognize and personalize your interactions with the Platform. 

  • Understand usage patterns and improve services. 

  • Deliver targeted advertisements (if applicable). 

  You can manage your cookie preferences through your browser settings or by using our cookie management tool, available on the Platform. 

  9. Security Measures 

  We employ industry-standard security measures to protect your personal data, including: 

  • Encryption: Sensitive data is encrypted both at rest and in transit. 

  • Secure Servers: AWS hosting ensures secure data storage. 

  • Regular Vulnerability Assessments: To identify and mitigate potential risks. 

  • Access Controls: Ensuring only authorized personnel can access sensitive information. 

  While we strive to protect your information, no system can guarantee 100% security. We encourage users to adopt strong passwords and enable two-factor authentication for enhanced protection. 

  10. Changes in Privacy Policy 

  We may update this Privacy Policy periodically to reflect changes in legal, technological, or business requirements. 

  • Notification: Significant changes will be communicated via email or a prominent notice on our Platform. 

  • Review: Continued use of our Platform following updates constitutes your acceptance of the revised Policy. 

  11.  Disclaimer of Liability  

  INOCYX assumes no liability or responsibility for: 

  • Disclosure of your personal information when you share your account or passwords on our Platform. 

  • Any stolen, lost, or unauthorized use of your account information, security breaches, or data breaches related to your account information, or any criminal or third-party acts affecting our Platform. 

  • Lawsuits or damages arising from the disclosure of your personal information on external websites linked to us. 

  12. External Websites 

  • Occasionally, the INOCYX website may provide references or links to other websites ("External Websites"). We do not control these External Websites or third-party sites or any of their content. External Websites have separate and independent terms of use and policies. We encourage you to review the policies, rules, terms, and regulations of each site you visit. 

  13. Contact Us 

  • If you have any questions about these Terms of Service, your rights and obligations arising from these Terms, your use of the Platform and the service, your account, or any other matter, please contact us at [email protected].